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FAQs – Everything You Need to Know
From shipping to service, everything you need to know is just a click away.
Everything You Need to Know
Do you offer an annual rental plan?
Yes, we provide flexible annual rental plans starting from 12 months or longer. Our goal is to make long-term rentals simple and cost-effective for both small and large businesses.
Is there a refundable security deposit?
Yes, a refundable deposit is required depending on the printer model and rental duration. The deposit is fully returned once the printer is collected in good condition.
What is the minimum rental duration?
The minimum rental period is three months, allowing complete flexibility based on your business needs.
Are installation and delivery included?
Yes, installation and delivery are included within the UAE as per your selected package. Our team ensures a smooth and professional setup at your location.
Does the rental plan include toner and cartridges?
Yes, toner and cartridges are provided under our full-service rental plans so you can print without worrying about extra costs.
Can I rent printers for multiple offices?
Absolutely. We offer bulk rental options for companies operating across multiple branches, ensuring centralized support and service.
Can I upgrade or replace the printer during my rental?
Yes, upgrades or replacements are available during the rental term depending on stock and your requirements.
What if the printer stops working?
We provide free on-site service or replacement to minimize downtime and keep your operations running smoothly.
Do you offer color and mono printers?
Yes, we supply both color and monochrome printers suitable for every business type and printing need.
Can I end the rental early?
Yes, you can end your rental agreement early with one month’s prior notice.
Are there any hidden or extra charges?
No hidden fees — all costs are clearly mentioned in the agreement for complete transparency.
Do you rent printers for short-term events?
Yes, short-term rentals are available for exhibitions, conferences, and events — on a weekly or monthly basis.
What does your maintenance service include?
We offer complete technical support and preventive maintenance to ensure consistent printer performance. Servicing includes inspection, cleaning, and optimization (spare parts excluded unless agreed).
How often is servicing done?
Maintenance is carried out quarterly or as per your printer’s usage and condition.
Does maintenance include toner refilling or consumables?
No, consumables such as toner and cartridges are not included, but we can supply them separately upon request.
Are spare parts covered under maintenance?
Spare parts are charged separately unless otherwise specified in your agreement.
What is your response time for service calls?
We usually respond within 24–48 hours to ensure quick support whenever you need assistance.
Can I combine maintenance with my rental plan?
Yes, maintenance is already included with rental printers and optional for owned devices.
Is AMC mandatory for rented printers?
Yes, an active maintenance plan is part of every rental package to ensure smooth and reliable operation.
Can I customize my maintenance plan?
Yes, maintenance contracts can be tailored according to printer type, usage level, and your company’s requirements.
Do you maintain both rented and owned printers?
Yes, we handle servicing and maintenance for both rented and customer-owned printers of all major brands.
How is preventive maintenance scheduled?
Preventive maintenance is scheduled every three months or according to the machine’s usage pattern to keep it in top condition.
