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FAQs – Everything You Need to Know

From shipping to service, everything you need to know is just a click away.

Printer Rental, AMC and Spare Parts FAQs

Here are quick answers about printer and copier rental, annual maintenance contracts (AMC) and repair, office and
production equipment, spare parts and toner, and ordering and delivery with Print Solution Trading L.L.C in the UAE. Each

answer links to the page with more detail. If your question is not here, our team is happy to help.

Printer and copier rental

How does printer rental work in Dubai?
You tell us your print volume, paper sizes, colour requirements, and rental period. We recommend a suitable printer or copier, agree on the terms in a rental agreement, and deliver and install the machine according to your selected package. Maintenance and on-site service are included throughout the rental period. See printer rental in Dubai
Can I rent a printer for a short-term event or exhibition?
Yes. Short-term rentals are available for exhibitions, conferences, and events on a weekly or monthly basis. Share your event dates, venue, and expected print volume, and we will suggest a suitable machine and confirm availability. Contact us early so we can plan delivery and setup. See short-term printer rental
What is the minimum rental period?
Our standard rentals have a minimum period of three months, while annual plans run for 12 months or longer for long-term use. Short-term weekly or monthly rentals are also available for events and exhibitions. Your rental agreement will confirm the exact rental term for your machine. See printer rental plans
Do I need to pay a security deposit?
Yes, a refundable security deposit is required. The amount depends on the printer model and rental duration. The deposit is returned in full once the printer is collected in good condition at the end of the rental period. The exact amount will be specified in your rental agreement. See printer rental terms
What is included in the rental?
Delivery and installation within the UAE are included as per your selected package. Maintenance, on-site service, or a replacement machine are also part of every rental. Toner and cartridges are provided under full-service rental plans. All costs are clearly outlined in your rental agreement. See what printer rental includes
Can I upgrade, replace or end my rental early?
Yes, you can upgrade or replace the printer during the rental term, subject to availability and your requirements. You can also end the rental agreement early by providing one month's prior notice. Please contact our team in advance so we can arrange the replacement or collection at a convenient time. See printer rental plans
How much does it cost to rent a printer in Dubai?
The cost depends on the machine type (A3 or A4, colour or mono), your print volume, rental period, number of devices, and the services included in your plan. Since every setup is different, we provide a customised quote based on your specific requirements rather than a fixed price. Request a printer rental quote

AMC and Repair

What is a printer AMC?

A printer AMC (annual maintenance contract) is a yearly service agreement for your printers and copiers. It covers scheduled preventive maintenance and technical support so your machines stay in working order. We tailor each AMC to the printer type, usage level and your company's requirements. See printer AMC and repair.

What does your maintenance service include?

Our maintenance service includes technical support and preventive maintenance: inspection, cleaning and optimisation of each machine to keep performance consistent. Spare parts are excluded unless agreed, and consumables such as toner and cartridges are not included, but we can supply them separately on request. See what our AMC covers.

How often is preventive maintenance done?

Preventive maintenance is scheduled every three months, or according to the machine's usage pattern and condition. Busy machines may need visits more often, which we agree in your contract. Regular servicing helps spot worn parts early and reduces unplanned stoppages in your office. See our AMC service schedule.

Are spare parts covered under an AMC?

Spare parts are charged separately unless your agreement specifies otherwise. When a part needs replacing, we can supply it, including toners, drums, fusers, rollers and maintenance kits for office and production machines. Check your contract or ask our team what your plan covers. See printer spare parts.

How quickly do you respond to service calls?

We usually respond to service calls within 24 to 48 hours. Your AMC or rental agreement sets out the service terms for your machines. To speed things up, share the brand, model and a short description or photo of the fault when you call or WhatsApp us. See printer AMC and repair.

Do you service printers you did not rent or sell to us?

Yes. We maintain both rented and customer-owned printers and copiers, including Canon, Ricoh and Konica Minolta devices and machines from other major brands. Maintenance plans can be customised by printer type, usage level and your company's requirements. See printer AMC and repair.

Printers and Equipment

What types of printers and copiers do you sell?

We supply office printers, including colour and black-and-white multifunction printers (MFPs) that print, copy and scan, and production printers in colour and black-and-white for print shops and production houses. Our team can help match a model to your monthly volume and paper sizes. Browse office printers and copiers.

Do you supply finishing machines?

Yes. We supply finishing machines for print shops and in-house print rooms, including creasing and folding machines, lamination machines, cutting machines and binding machines. Tell us your job types and volumes, and we will suggest equipment that fits your workflow and space. Browse finishing machines.

Do you supply UV printing machines?

Yes. We supply UV printing machines for print shops and production houses that print on a range of materials. Our team can advise whether a machine suits the jobs you plan to run. See our printing machines.

Do you sell refurbished printers and copiers?

Yes, we supply refurbished machines as well as new ones. A refurbished copier can suit a business that wants a dependable machine with a lower upfront cost. Ask our team which refurbished models are available for your print volume. Ask for a refurbished machine quote.

Which printer brands do you supply?

We supply and service Canon, Ricoh and Konica Minolta devices, including office multifunction printers and production printers such as the Konica Minolta AccurioPress range. Tell us your preferred brand, or let us recommend a model based on your print volume. Browse all printers in our shop.

Spare Parts and Toner

Which spare parts do you supply?

We supply spare parts for office and production printers and copiers, including toners, drums, fusers, rollers, developer units and full maintenance kits. Parts are available for major brands such as Canon, Ricoh and Konica Minolta. Send your model number to check availability. See printer spare parts.

Are your spare parts genuine or compatible?

We supply genuine parts and high-quality OEM-compatible parts. If you need genuine parts only, tell us when you order. Please confirm the warranty terms for the specific part before purchasing. See printer spare parts and toner.

How do I find the right part for my printer?

Find the model number on your printer or copier, usually on a label on the front or back of the machine, and the part number if you still have the old part. Send these by WhatsApp or email, and our team will help you find the exact match. Request a spare part.

Ordering and Delivery

How do I request a quote?

Use our quote form, send a WhatsApp message or call +971 54 721 0866. Tell us the service you need, the number of machines, your monthly print volume and your location, and for parts or an AMC, the brand and model. The more detail you share, the more accurate your quote. Request a quote.

Do you deliver and install in the UAE?

Yes. For rentals, delivery and installation within the UAE are included as per your selected package. For machines you buy, delivery options and timelines depend on the product and destination and are explained in our delivery policy. See our delivery policy.

What warranty comes with the machines you sell?

Copiers and printers sold by Print Solution Trading are covered by our warranty policy from the date you receive the product. The warranty page explains what is covered, the conditions of coverage and how to start a claim, so keep your invoice handy if you need to use it. See our warranty terms.

Still Have a Question?

Send us your question with your machine details, and our team will reply.

Get a Quote | WhatsApp +971 54 721 0866 | Call +971 54 721 0866

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